SENS8 is committed to protecting your privacy. This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the SENS8 app. We use your Personal Information only for providing and improving the app. By using the app, you agree to the collection and use of information in accordance with this policy.
Information we collect from you with the SENS8 app include:
Contact details, such as your name, title, e-mail address, telephone, and physical address;
Your general activity data collected through sensors of hardware product;
Information such as your nationality and country of residence that allows us to determine your eligibility under export control regulations to receive information about certain technologies;
Information used to customize and facilitate your use of our app, including login and technical information;
Inquiries about our products and services;
Information that assists us in identifying the products and services that best you’re your requirements;
Feedback from you about our products and services generally.
You are not required to provide any of this information, but if you do not, we may not be able to provide you with the requested service.
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience – (your information helps us to better respond to your individual needs)
To improve our app – (we continually strive to improve our service offerings based on the information and feedback we receive from you)
To improve customer service – (your information helps us to more effectively respond to your customer service requests and support needs)
To administer a contest, promotion, survey or other site feature
To send periodic emails
The email address you provide for registering may be used to send you information and updates pertaining to your account, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
Sharing of Information
Under no circumstance do we share personal information for any commercial or marketing purpose unrelated to the activation and delivery of SENS8 Products and services without asking you first.
The following are the limited situations where we may share personal information:
With your consent: We may share personal information when we have your consent. One example of this would be if you invite another user to access the Products on your account as an additional authorized user. Another example is if you sign up for programs offered by our partners (e.g., energy or insurance companies); if you do this, we may share certain information with the partner. This could include things like your enrollment information and the activation status of your device. Similarly, when you connect third-party devices and services to your SENS8 Products, you are shown information about any proposed exchange of data. Your consent is required to allow these exchanges on your behalf and you can change your mind at any time.
For external processing: We have vendors, service providers, and technicians who help with some of our processing and storage, including helping to answer your questions. They may also assist with monitoring our servers for technical problems. These technicians (as well as SENS8 employees) can access certain information about you or your account in line with this work but these technicians are not allowed to use this data for non-SENS8 purposes. We also have strict policies and technical barriers in place to prevent unauthorized employee access to video data.
As part of business transitions: Upon the sale or transfer of the company and/or all or part of its assets, your personal information may be among the items sold or transferred. We will request a purchaser to treat our data under the privacy statement in place at the time of its collection.
For legal reasons: We may provide information to a third party if we believe in good faith that we are required to do so for legal reasons. For example, we may disclose information in response to legal process and we may disclose information in response to lawful requests by public authorities in the United States and other countries for the purposes of law enforcement and national security.
We may also share aggregated or anonymized information that does not directly identify you.
We want to inform you that whenever you use our Service, in the case of an error in the app we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
We may employ third-party companies and individuals due to the following reasons:
To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.
We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it.
We take reasonable measures to help protect personal information from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction, but remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
4500 Great America Parkway
Santa Clara, California 95054